Mengikut pengalaman dan bacaan, pengguna BI sering melakukan kesalahan dalam penulisan kerana menulis seperti mereka bercakap.
Gagal membezakan antara PENULISAN FORMAL & PENULISAN TIDAK FORMAL. Sedangkan penggunaan struktur ayat antara FORMAL & TIDAK FORMAL amat berbeza sekali. Sebagai contoh ini adalah antara frasa ayat untuk penulisan SURAT FORMAL :
Stating Reason
I am writing to inform you about ...
I am writing to ask / inquire about ...
I am writing to ask about information for small businesses.
I am writing to inform you that we have not yet received payment for ...
Asking for Help
I would be grateful if you could send me a brochure.
Would you mind telephoning me during the next week.
Would it be to0 much to ask that our payment be postponed for two weeks
Offering Help
I would be happy to answer any questions you have.
We would be pleased to assist you in finding a new location.
Enclosing Documents
Enclosed you will find a copy of our brochure.
Enclosed please find a copy of our brochure.
We enclose a brochure.
Closing Remarks
I look forward to meeting /
Please do not hesitate to contact me if you have any questions regarding this matter.
If you need any further assistance please contact me.
Finishing
Sign the letter with:
Yours faithfully,
Yours sincerely,
Best wishes
Best regards
